As soon as your order has been shipped, you’ll receive an email with a Track & Trace link so you can follow your package. Sometimes tracking information may be slightly delayed, but in most cases your order will arrive within a few days. Haven’t received anything after five business days? Let us know at help@akabyluuk.com and we’ll be happy to assist you!

Need to return something? You can easily register your return through our return portal (click here). Having trouble or have questions? Send us a message at help@akabyluuk.com with your order number, and we’ll be happy to help!

Something wrong with your order? We’re really sorry about that! Please reach out to us at help@akabyluuk.com with your order number and (if needed) a photo of the issue. We’ll work with you to find the best solution!

We process orders immediately after confirmation to ensure fast shipping. Because of this, it’s usually not possible to cancel or change your order once it has been processed. Made a mistake? Get in touch with us as soon as possible, and we’ll see what we can do!

Still have a question? Don’t hesitate to reach out – we’re happy to help! 🙂

Customer service: help@akabyluuk.com
General inquiries: info@akabyluuk.com

We aim to respond within 1-3 business days.