At AKA BY LUUK, we ensure fast and reliable delivery with our shipping partners DHL & PostNL.

Shipping Regions:
We currently ship within the Netherlands and Belgium. For international orders, we work with trusted network partners to get your items delivered safely.

Order Processing Time:
Orders placed before 18:00 are processed and shipped the same day. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Costs:
Shipping costs are automatically calculated at checkout based on the size and destination of your order.

Delivery Time:

• Netherlands: Standard shipping (1-2 business days)
• Belgium: Standard shipping (1-4 business days)

Order Tracking:
Once your order is shipped, you’ll receive a tracking number to follow its progress via PostNL- or DHL’s tracking service.

Sustainable Packaging:
At AKA BY LUUK, we’re committed to sustainability. We use eco-friendly packaging to protect both your products and the planet.

We want you to be happy with your purchase! If for any reason you’re not satisfied, you can return your item(s) within 14 days of receiving them. Please read the guidelines below to ensure your return is processed smoothly:

General Return Guidelines:

1. Eligibility for Returns:

   • You have the right to return items within 14 days of receiving them, in line with EU consumer protection laws.
   • Items must be unworn, unwashed, and in their original condition with all tags attached.
   • You are responsible for the return shipping costs unless the product is faulty or incorrect.

2. How to Return:

   • Use the return portal to register your desired returns
   • Once approved, we will provide you with instructions on how to send the item(s) back.
     Note: The return shipping label can be arranged through a service of your choice. The return shipping costs will not be reimbursed unless there is a product defect.

1. Refunds:

   • Refunds will be processed within 14 days after we receive the returned items.
   • We will issue your refund via the original payment method.
   • Please note that the refund may take a few days to appear on your account, depending on your bank or payment provider.

Special Conditions for Underwear and Socks:

Due to hygiene reasons, we have specific rules for returning underwear and socks:

1. Underwear (including boxers, briefs, etc.):

   • No returns or exchanges are accepted for underwear unless the item is faulty or incorrect.
   • We cannot accept underwear that has been worn, tried on, or removed from its packaging.

2. Socks:

   • Socks can be returned only if they are in their original, unopened packaging.
   • If the packaging is damaged or the socks appear worn or washed, we cannot accept the return.

At AKA BY LUUK, we respect your privacy and are committed to protecting your personal information. This Privacy Statement explains what data we collect, why we collect it, and how we use it.

• Data We Collect: When you make a purchase through our website, we collect information necessary to fulfill your order, including your name, billing and shipping address, email address, and payment details.
• Purpose of Data Collection: We use your personal information to process your order, provide customer service, and send transactional emails related to your purchase (e.g., order confirmation, shipping updates). We may also use anonymized data for improving the performance of our website.
• Third-Party Sharing: We only share your personal data with third-party service providers necessary for the fulfillment of your order, such as PostNL (for shipping) and Mollie Payments (for payment processing). These providers are required to protect your data and cannot use it for any other purposes.
• Data Security: Your data is stored securely using WooCommerce and WordPress’s built-in security features. We take reasonable steps to protect your data against unauthorized access, alteration, or disclosure.
• User Rights: You have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at info@akabyluuk.com.
• Data Retention: We retain your personal information for as long as necessary to fulfill the purposes described above unless a longer retention period is required by law.

Our website uses cookies to enhance your browsing experience.

• Types of Cookies: We use functional and analytical cookies to ensure the proper functioning of our website. Cookies may store information like your shopping cart items or preferences.
• Purpose of Cookies: Cookies help us improve your shopping experience by remembering your preferences and enabling certain website functionalities, such as user login and product recommendations.
• Third-Party Cookies: We may use third-party services like Google Analytics to collect anonymous data on website performance and user behavior. These services may also place cookies to track activity on our website.
• Cookie Consent: By using our website, you agree to the use of cookies. You can manage your cookie preferences through your browser settings.

While we strive to provide accurate product descriptions and timely deliveries, we cannot be held liable for any direct or indirect damages resulting from the use or inability to use our products or services. Our liability is limited to the total value of the order in question.

We offer several payment options to make your shopping experience easy and secure. You can choose from the following methods:

• iDEAL (for customers in the Netherlands)
• Bancontact (for customers in Belgium)
• PayPal (for international payments)
• SEPA Bank Transfer (for European customers)

Please note that additional fees may apply depending on your chosen payment method. These fees will be automatically calculated and displayed on the payment page before you complete your purchase.

To ensure your AKA by Luuk products stay in the best condition for as long as possible, we recommend following the care instructions provided with each item. Proper maintenance helps preserve the quality, comfort, and durability of your clothing.

• Care Instructions: Each product comes with specific care instructions, such as washing temperature, drying methods, and other maintenance tips.
• Follow the Label: Always refer to the care label inside the garment for the best practices.
• Prolong the Life of Your Garment: Proper care not only maintains the appearance and feel of your clothing but also extends its lifespan.

Taking care of your AKA by Luuk products will keep them looking and feeling great for a long time!